Refund & Dispute Policy

Last updated: January 19, 2026

Digital Product Policy

SwipeRight provides a digital AI photo generation service. As a digital product that begins processing immediately upon payment, refund eligibility is limited. However, we are committed to customer satisfaction and will work with you to resolve any issues.

Refund Eligibility

✓ Eligible for Full Refund

  • Service failure where no photos were generated
  • Technical issues preventing delivery within 24 hours
  • Duplicate charges or billing errors

◐ Case-by-Case Review

  • Quality concerns with generated photos
  • Photos don't resemble uploaded reference images
  • Significant issues with AI output quality

✗ Not Eligible for Refund

  • Change of mind after photos have been delivered
  • Dissatisfaction with subjective style choices
  • Failure to download photos before account deletion
  • Violation of our Terms of Service

How to Request a Refund

  1. Contact Support: Email Info@swiperightofficial.com with your account email and order details
  2. Describe the Issue: Explain what went wrong and why you're requesting a refund
  3. Provide Evidence: Include screenshots or examples if applicable
  4. Wait for Review: We'll respond within 2-3 business days

Refund Processing

  • Approved refunds are processed within 5-10 business days
  • Refunds are issued to the original payment method
  • You will receive email confirmation when refund is processed
  • Bank processing times may add 3-5 additional business days

Dispute Resolution

We encourage you to contact us directly before filing a dispute with your payment provider. We're committed to resolving issues fairly and quickly.

Step 1: Contact our support team at Info@swiperightofficial.com

Step 2: Allow 2-3 business days for initial response

Step 3: Work with our team to reach a resolution

Regeneration Option

In some cases, instead of a refund, we may offer to regenerate your photos at no additional cost. This option is available if the original generation had quality issues but you'd still like to receive the service.

Contact Information

For refund requests or questions about this policy, please contact us: